We're seeing very high contact volumes right now. You can check the Help Center here, or you can contact your carrier directly about your delivery status.
HelloFresh Help Center
Self Service Actions
Select My Meals
Update Payment Details
Change Delivery Address
Change Delivery Day
Update Email / Password
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Gift cards / Vouchers
Payment & Billing
Charges & Refunds
Placing & Editing Orders
Recipes & Ingredients
Dietary & Nutritional
The HelloFresh App
The HelloFresh App
What do you offer for people with special dietary requirements?
Can I recycle the packaging?
Do you offer plans for people with special requirements?
How do I reactivate my subscription on the desktop?
How do I change my delivery address?
How do I cancel?
How do I know the delivery times?
How do I change my delivery day ?
I am redeeming a free box or gift card. Why do I need to enter a payment method?
How do I apply a coupon or voucher?
How do I redeem a HelloFresh discount?
If a refund is issued, how long will it take to process?
What should I do when my credit card is about to expire?
What happens if my payment fails?
Why did my payment fail?
I already paid for my box. Why am I seeing an additional surcharge on my statement?
When will I be charged for my box?
Why am I seeing a $1 charge?
What payment methods does HelloFresh accept?
How do I view invoices?
How do I change my first order ?
Deadline for making changes
Can I choose how many meals I get?
Can I choose my ingredients, choose my recipes, or both?
Can I control which weeks I received my meals?
Can I get an email reminding me to choose my meals?
Can I choose my meals?
How do I select my meals?
How do I skip a delivery week?
What should I do if one of my ingredients is damaged or missing?
How do I select a meal preference using the app?
How do I update my delivery address on the app?
Have an issue with your delivered box? Let’s get it fixed.
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