How can we help ?
All about HelloFresh
My HelloFresh Account
Gift cards / Discounts/ Vouchers
What do you offer for people with special dietary requirements?
Can I recycle the packaging?
What should I do if one of my ingredients is damaged or missing?
Do you offer plans for people with special requirements?
Can I choose how many meals I get?
Can I choose my ingredients, choose my recipes, or both?
How do I reactivate my subscription on the desktop?
How do I change my delivery address?
How do I view invoices?
How do I change my first order ?
Deadline for making changes
Can I control which weeks I received my meals?
Can I get an email reminding me to choose my meals?
Can I choose my meals?
How do I select my meals?
How do I cancel?
How do I skip a delivery week?
How do I select a meal preference using the app?
How do I update my delivery address on the app?
If a refund is issued, how long will it take to process?
What should I do when my credit card is about to expire?
What happens if my payment fails?
Why did my payment fail?
I already paid for my box. Why am I seeing an additional $11.98 charge on my statement?
When will I be charged for my box?
I am applying a full-value voucher or gift card to my order. Why am I seeing a $1 charge at checkout?
I am redeeming a free box or gift card. Why do I need to enter a payment method?
What payment methods does HelloFresh accept?
How do I know the delivery times?
How do I change my delivery day ?
How do I apply a coupon or voucher?
How do I redeem a HelloFresh discount?
Have an issue with your delivered box? Let’s get it fixed.