We're seeing very high contact volumes right now. You can check the Help Center here, or you can contact your carrier directly about your delivery status.
HelloFresh Help Center
How do I change my first order ?
Deadline for making changes
Can I control which weeks I received my meals?
Can I get an email reminding me to choose my meals?
How do I skip a delivery week?
How many people can I order for?
Have an issue with your delivered box? Let’s get it fixed.
Report an Ingredient Issue