My HelloFresh Account
How to manage my account?
How do I reactivate my subscription on the desktop?
How do I change my delivery address?
How do I view invoices?
How do I change my first order ?
Deadline for making changes
Can I control which weeks I received my meals?
See all 25 articles
The HelloFresh App
How do I select a meal preference using the app?
How do I update my delivery address on the app?
How do I swap out meals using the app?
How do I reactivate my account using the app?
How do I skip a delivery using the app?
How do I change my box type on the app?
See all 7 articles
If a refund is issued, how long will it take to process?
What should I do when my credit card is about to expire?
What happens if my payment fails?
Why did my payment fail?
I already paid for my box. Why am I seeing an additional surcharge on my statement?
When will I be charged for my box?
See all 13 articles
Have an issue with your delivered box? Let’s get it fixed.