HelloFresh is fully committed to serving our customers through these challenging times.
Along with other food suppliers, we have been classified as “critical infrastructure” by the Department of Homeland Security and as an “essential business” by a number of state and local governments, so we are not impacted by the same closures as other businesses. We have a responsibility to provide fresh, healthy meals through no-contact deliveries, and we take that very seriously. Rest assured, we are working closely with our network of suppliers and partners to minimize any disruptions to your service.
At this time, there are no major interruptions to our service and our teams are taking the necessary precautions to maintain the safety and well being of our employees and customers, which remains our highest priority. To stay operational, we are closely following guidance from the CDC, increasing the sanitization at our facilities, and taking many additional safety precautions. If there are any unscheduled changes to your delivery, we’ll always contact you first to let you know. If we’re unable to deliver your box for any reason, you’ll receive a full refund promptly.