There are many reasons why a payment may have failed. To resolve this, we recommend trying the following:
- If using a Credit Card, please check to ensure that it is not expired, if expired, you may update new credit card information here
- Ensure that there are sufficient funds in your account.
- Call your bank or financial institution to find out what is wrong with your account and the reason for the failure.
- Ensure that the billing address on your HelloFresh account is updated.