I have an allergy. What do I do?
HelloFresh has a variety of menus that could potentially contain an allergen. Ingredients are stored in HelloFresh facilities segregated by packaging that results in protection from cross-contact.
This protection is as rigorous as the handling, storage, and display segregation achieved in typical retail establishments (supermarkets, etc.). Most ingredients pass through HelloFresh to the customer sealed in the packages they were received in.
Our Classic Plan can be customized via the following preferences: beef-free, pork-free, seafood-free, Veggie, Family-Friendly, Calorie Smart, quick, or variety.
However, we do not yet offer the option to tailor your plan for specific allergies.
That being said, HelloFresh's Nutrition Team, which has dietitians, reviews every ingredient for any of the major 8 allergens: wheat, milk, soy, eggs, tree nuts, peanuts, fish, and shellfish.
The dietitians then use this information to identify and disclose if any recipe contains any of these allergens. Information about any potential allergens in any recipe is then posted on the website next to the meal choice, and the specific ingredient that contains the allergen is called out.
We leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.
There are countless customers with strict allergy requirements who use (and love!) us but substitute certain ingredients from their own fridge or pantry for their particular needs.
You can log into your account and review the allergens in each recipe here
Do you offer organic ingredients?
Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.
We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.
Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen.
We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.
Do you offer gluten-free, dairy-free, or nut-free options?
While HelloFresh has a variety of meal choices each week, we do not offer gluten-free, dairy-free, or nut-free meals. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs.
Do you offer vegetarian/vegan options?
Six veggie recipes are offered in our Classic Plan each week. The recipes contain fresh fruits, vegetables, hearty grains and/or meatless proteins.
With that said, veggie recipes may possibly be made vegan by opting to leave out certain ingredients (like cheese or yogurt). We leave it to our customers to determine the appropriate actions that best meet their dietary needs.
Veggie meals are labeled as such under each recipe. You can log into your account and customize your meal plan to the Veggie preference.
Do you offer Keto/Paleo meals?
While HelloFresh offers a variety of meal preferences, we do not offer a Keto/Paleo meal plan or preference nor any meals specific for these diets. However, our meals may be adjusted at home to meet a customer's dietary needs. We leave it to our customer's discretion to review the recipes each week, to determine whether our meals are appropriate for their dietary needs, and to determine any appropriate actions taken with our meals for their dietary needs.
Do you provide nutrition information for your meals? Where can I find it?
Yes! Nutrition information for calories, fat, saturated fat, carbohydrate, sugar, dietary fiber, protein, cholesterol, and sodium can be found on the website next to each full recipe.
Here is how to find it:
- Log in to your account.
- Click on 'My Menu'.
- Click on an image of a meal that you will like to get nutritional information on.
- A pop-up window will appear, select ‘See Full Recipe’ from the bottom.
- In a new window, the nutrition information will be located to the right of the ingredients list.
The nutrition information provided is based on a per-serving amount, so one serving of a meal. If you order a 2 person box, then 2 servings of a meal are provided; if you order a 4 person box, then 4 servings are provided.
Occasionally we will have recipes that have more than the 2 or 4 servings, but this will always be listed on the website ahead of time.
We purchase our ingredients from several different suppliers, so nutrition facts per meal can vary from the website to your box.
However for the meals you have selected for a current menu week, if you click on 'My Menu' and then the 'Nutrition' tab on a delivered meal's recipe box you will be able to view/download an FDA-compliant nutrition label. This is made available on the shipping day selected for a meal box.