We are sorry that your discount code isn't working. Try these recommendations to ensure that you are going through the correct process:
1- Make sure that your code is not expired.
2- Make sure that you're entering the code correctly with no extra spaces
3- Check that the code is valid for the product you selected
4- Check the redemption instructions as some codes are to be applied at checkout, while others should be applied in your account settings.
If all the above do not help, our customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out to them here.