HelloFresh Help Center
Self Service Actions
Select My Meals
Update Payment Details
Change Delivery Address
Change Delivery Day
Update Email / Password
Don't have an account? Get started
Help Articles
Search All Help Articles
COVID-19 Updates
COVID-19 Updates
About HelloFresh
The Basics
Account Management
Account Management
Delivery
General
My Deliveries
Gift cards / Vouchers
General
Gift Cards
Discounts/Vouchers
Payment & Billing
Payment Info
Charges & Refunds
Placing & Editing Orders
Order Management
Meal Selection
Recipes & Ingredients
Recipes
Ingredients
Dietary & Nutritional
The HelloFresh App
The HelloFresh App
Most Visited
What do you offer for people with special dietary requirements?
Can I recycle the packaging?
Do you offer plans for people with special requirements?
How do I reactivate my subscription on the desktop?
How do I change my delivery address?
How do I cancel?
How do I know the delivery times?
How do I change my delivery day ?
I am redeeming a free box or gift card. Why do I need to enter a payment method?
How do I apply a coupon or voucher?
How do I redeem a HelloFresh discount?
If a refund is issued, how long will it take to process?
What should I do when my credit card is about to expire?
What happens if my payment fails?
Why did my payment fail?
I already paid for my box. Why am I seeing an additional surcharge on my statement?
When will I be charged for my box?
Why am I seeing a $1 charge?
What payment methods does HelloFresh accept?
How do I view invoices?
How do I change my first order ?
Deadline for making changes
Can I choose how many meals I get?
Can I choose my ingredients, choose my recipes, or both?
Can I control which weeks I received my meals?
Can I get an email reminding me to choose my meals?
Can I choose my meals?
How do I select my meals?
How do I skip a delivery week?
What should I do if one of my ingredients is damaged or missing?
How do I select a meal preference using the app?
How do I update my delivery address on the app?
Have an issue with your delivered box? Let’s get it fixed.
Contact Us
