Help Center

Promoted articles

• What do you offer for people with special dietary requirements?
• Can I recycle the packaging?
• Do you offer plans for people with special requirements?
• How do I reactivate my subscription on the desktop?
• How do I change my delivery address?
• How do I cancel?
• How do I know the delivery times?
• How do I change my delivery day ?
• I am redeeming a free box or gift card. Why do I need to enter a payment method?
• How do I apply a coupon or voucher?
• How do I redeem a HelloFresh discount?
• If a refund is issued, how long will it take to process?
• What should I do when my credit card is about to expire?
• What happens if my payment fails?
• Why did my payment fail?
• I already paid for my box. Why am I seeing an additional surcharge on my statement?
• When will I be charged for my box?
• Why am I seeing a $1 charge?
• What payment methods does HelloFresh accept?
• How do I view invoices?
• How do I change my first order ?
• Deadline for making changes
• Can I choose how many meals I get?
• Can I choose my ingredients, choose my recipes, or both?
• Can I control which weeks I received my meals?
• Can I get an email reminding me to choose my meals?
• Can I choose my meals?
• How do I select my meals?
• How do I skip a delivery week?
• What should I do if one of my ingredients is damaged or missing?
• How do I select a meal preference using the app?
• How do I update my delivery address on the app?