HelloFresh Help Center
Self Service Actions
Select My Meals
Update Payment Details
Change Delivery Address
Change Delivery Day
Update Email / Password
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COOKING THE THANKSGIVING BOX
CUSTOMER CARE CONTACT
Gift cards / Vouchers
Payment & Billing
Charges & Refunds
Placing & Editing Orders
Recipes & Ingredients
Dietary & Nutritional
The HelloFresh App
The HelloFresh App
What do you offer for people with special dietary requirements?
Can I recycle the packaging?
Do you offer plans for people with special requirements?
How do I reactivate my subscription on the desktop?
How do I change my delivery address?
How do I cancel?
What is the typical delivery window?
How do I change my delivery day ?
I am redeeming a free box or gift card. Why do I need to enter a payment method?
How do I apply a coupon or voucher?
How do I redeem a HelloFresh discount?
If a refund is issued, how long will it take to process?
What should I do when my credit card is about to expire?
What happens if my payment fails?
Why did my payment fail?
I already paid for my box. Why am I seeing an additional surcharge on my statement?
When will I be charged for my box?
Why am I seeing a $1 charge?
What payment methods does HelloFresh accept?
How do I view invoices?
How do I change my first order ?
Deadline for making changes
Can I choose how many meals I get?
Can I choose my ingredients, choose my recipes, or both?
Can I control which weeks I received my meals?
Can I get an email reminding me to choose my meals?
Can I choose my meals?
How do I select my meals?
How do I skip a delivery week?
What should I do if one of my ingredients is damaged or missing?
How do I select a meal preference using the app?
How do I update my delivery address on the app?
Have an issue with your delivered box? Let’s get it fixed.